How much is shipping?
We offer free shipping on all US and Canada orders placed directly on our website. For international orders, the rates are reflected upon checkout.
Where do you ship to?
We ship to most countries in the world and the shipping rates are reflected at checkout. For international orders, any taxes, duties, or customs fees are the responsibility of the buyer.
When will I receive my product?
Depending on your location, orders are shipped from our US or Canada warehouses. Orders typically ship in 1-2 business days. Depending on your location, domestic orders will arrive within 3-5 business days from order. International orders will arrive typically within 7-10 days.
There's an issue with my order, how do I get in touch?
For any issues relating to your order, please contact us at firstname.lastname@example.org.
If you never received an order confirmation email, please send an email to email@example.com so that the team can get everything squared away as quickly as possible.
If you received a confirmation email but no shipment email, that means our warehouse is still working on your order. Feel free to shoot an email to firstname.lastname@example.org if you want more information and we will be happy to look into your order. All that we ask is that you include your order number somewhere in the email.
If you received a shipment email, we recommend first looking at the tracking information.
For any other issues, we will happily work with you to try to figure out where the order is and what we can do to fix it. As always, you can reach out to us at email@example.com. Again, all that we ask is that you include your order number in the email.